Privacy Policy for SilverNail NW LLC


Welcome to SilverNail NW LLC! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us. By interacting with our website and/ or enrolling in any of our services, you agree to the terms described below. 

Information We Collect

We collect the following types of information when someone enrolls in our Services:

  • Behavior Services
      • Basic Personal Information: This includes your name, Date of Birth, Preferred Name, Medicaid Prime Number, Etc.
      • Contact Information: Phone Number, Email Address, Address, Legal Guardian Contact Information,
      • Services Information: Case Management Information, ISP Dates, ONA Service Level
  • Quality Assurance and Technical Assistance Services
      • Basic Personal Information: Name of Persons Supported, Your name, phone number and address for your business. 
      • Contact Information: Phone Number, Email Address, Address, Etc.
      • Business Information: EIN, BIN, 
  • Medicaid Agency Orientation
    • Basic Personal Information: This includes your First and Last Name, 
    • Contact Information: Phone Number, Email Address,
    • Services Information: Business name

How We Use Your Information

We use the information collected through forms and our website for the following purposes:

  • Behavior Services
  • Account Management: To manage, evaluate, and create behavior plans 
  • Communication: To contact you and ensure open communication
  • Billing: Invoicing for services provided
  • Quality Assurance and Technical Assistance Services
      • Assistance with Agency Application
      • To advise on processes
      • To allow us to provide the requested services
  • Medicaid Agency Orientation
    • Communication of Medicaid Agency Orientation to ODDS

Contact Information is used to communicate with you regarding your Orientation process


Your Information

    We do not sell, rent, or share your personal information with third parties without your consent. 

    Your Choices

    • Services: You can end services at any time
    • Communication: You have the right to end communication at any time.
    • Records: You can decide who has access to any and all documentation that is standard in our industry and for which we require releases of information.  

    Data Security

    We provide data security by ensuring the safety of our computers and phones through multiple layers of security, including utilizing Apple IOS electronics, having a Google paid workspace protected HIPAA agreement, only allowing software and or extensions from trusted and vetted companies, contracting with IT experts to analyze risk,  internal processes that include changing passwords, as well as having Cyber Security Insurance for any unauthorized access, loss, or misuse.   We deploy Multifactor authentication and other tools to maintain Data Security.

    We treat and handle your phone number as protected health information under HIPAA. 

    Changes to this Policy

    We may update this Privacy Policy periodically, and changes will be posted on our website. 

    Contact Us

    If you have any questions or concerns about our Privacy Policy, feel free to contact us at or call us at (503) 949-0495 or Michelle Silbernagel, Proprietor, Executive Director.