Technical Assistance
Quality Assurance
Even the best executives and managers need a set of fresh eyes on the ISPs and support documents. What we find most often in our QA reviews for small and mid sized agencies is that there is a lack of “fresh eyes” checking ISP documents for clarity and tracking. SNNW’s quality assurance team thrives on providing that set of “fresh eyes.” Even internally we have a review process for our behavior support plans that uses a “fresh eyes” perspective.
- We invest our time in meeting with ODDS for each training opportunity to be ahead of changes taking place state wide. This means that we are often advising people to change practices on new or about to be in effect rules.
- We have all been a house manager or executive. Baseline, we understand how difficult it is to ensure accurate tracking from DSPs and we have understanding and possibly some ideas to try to increase accuracy in documentation. You are paying for our expertise because we have made similar mistakes and learned how to retrain, document, and move forward.
- We have experience with paper documentation and Therap. We have internal quality assurance professionals who can advise you on best practices with Therap use.
Different ways to contract for Quality Assurance
- Preparation for 120 day and other endorsement events.
- Assistance preparing a new protocol or procedure.
- Present at needs meeting or entry meeting to ensure documents and documentation is accurate from day one.
- Assistance setting up Therap and or increasing Thearp use in your agency in mindful slow ways.
Training & Technology
Are you interested in exploring how technology can assist you, the people supported, to increase independence? Are you interested in seeing new tech that assists in completing documentation in a timely manner?
Trainings Currently Offered
Supported Decision Making VS Guardianship
Learn the newest person centered practices for helping people and teams explore how to balance rights with responsibilities. Learn the benefits of pursuing guardianship while also becoming aware of potential pitfalls and dismantling of trust.
Person Centered Practices vs the dreaded “It's their choice, or They refused"
- Do you struggle to have DSP’s implement strategies that the ISP teams have agreed to by stating, “It’s their choice?” Do you need assistance from someone outside the agency to talk about what is a true choice, versus lack of exposure to try new ideas?
- Does your agency have a policy about wearing scrubs to work?
- Do your DSP’s and administrative staff drink large dutch bro’s coffees in front of people supported while talking about their health needs?
As with all things, having a different set of eyes on a problem can help lead hard discussions about your person-centered philosophy while also validating people’s right to make informed choices.
House Manager Training
Track It: Get Paid for it
Sexual and Gender Health - Person Centered Approaches
Do you have team members who are reluctant to talk about sexual health, reproductive health, or are the people supported expressing nontraditional gender pr sexual expressions? SilverNail NW’s Michelle Silbernagel has completed step 2 of the sexual health curriculum from a partnership with OHSU and Shayna Luther. She can and does frank and personable discussions about sexual health in all its forms.
- We help parents and ISP teams for adults to understand that ignoring sexual health can and does lead to challenging behaviors.
- How we help people get their sexual health needs met in today’s electronic world.
- “How Safe is My Partner” we keep the discussion real with real-world but professional language that is supportive of choice while balancing health and safety.
Licensing, Certification, Endorsements
SilverNail NW has a combined 35 years of experience working in services that follow Oregon Administrative Rules (OAR’s). Each team member has experience as a Direct Support Professional (DSP), and collectively three years of experience as a CDDP Service Coordinator, and over 15 years of experience in management at provider agencies (both large and small) has rounded out our knowledge from multiple perspectives. This allows for greater understanding in interpretation of the rules, understanding OAR rules versus internal process rules, and the language and skills needed to show the licensing authorities how your agency plans to meet the OAR’s.
Licensing, Certification, and Endorsement events for Behavior Professionals, Adult Foster Homes (AFH), Supported Living Services (SL).
SilverNail NW works with professionals in other areas of endorsement to ensure quality consultation services. If we don’t’ feel like it’s our “wheelhouse” we are happy to refer you to another qualified and vetted professional.
Policy and Procedure Manuals
SilverNail NW chooses to only work with businesses that meet our ethical guidelines. Our goal is not to get you “licensed” but instead to ensure that you can provide quality support services to people receiving services. We ensure that you are ready to become a licensed and endorsed agency and that you were given the tools and focus to succeed. We hope to see you grow your business over time and be a resource always.